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1.Mystery shopping v knihovnách

Mystery shopping v knihovnách : podívejte se na služby knihovny očima uživatele / Magdalena Jirásková, Monika Machovská, Tomáš Messerschmidt, Anna Mikulášková, Hana Ohlídalová, Ladislava Zbiejczuk Suchá [Brno] : Kabinet informačních studií a knihovnictví FF MU, 2013 . 26 stran .
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